Badge World Terms and Conditions

Terms and Conditions

Billing Currency
All transactions are billed in Australian (AUD) dollars

Invoices
PDF invoices are produced automatically when you have chosen your preferred payment method as part of the online ordering process. They are emailed to the online account holder.

Payment Methods
We accept Visa, MasterCard, American Express, EFT and Cheques.

Credit Card by phone
We only use credit card numbers to process your payment. We do not retain them for any other purposes.

Credit Card online
Invoices can be paid online using our online payment link. We do not store or have access to your credit card number. You are directed to our merchant secure payment form where you provide your credit card information
For online credit card payments, we take commercially reasonable measures to establish a secure connection with your web browser and our payment system. We also take all appropriate steps to protect any information you share with us. All credit card transactions are made on the ANZ bank merchant site for your protection.

Surcharges
A surcharge is made for credit card payments

Account Details
Account payment details for Electronic Funds Transfer (EFT) are as follows:
Account Name: Dezign-A-World Pty Ltd T/A Badge World
Bank: ANZ
Account Number: 494339572
Branch BSB: 012 390
Accounts/Remittance email: sales@badgeworld.com.au
Cheque details are located at the bottom of your PDF invoice

Warning
The magnetic backings used on our badges are not suitable for use on people with any form of heart or electronic implant. The magnetic field may interfere with these devices.
The magnetic backing used on the back of the badges may be a choking hazard and should be kept away from young children.

Warranty
Name Badges and Button Badges are covered by our quality warranty for a period of, between 6 months and 24 months from the delivery date, based on the style of badge. Warranty covers faulty materials or workmanship only. Warranty does not cover equipment, which has been abused or used for any other purpose than it was intended. Warranty does not cover wear and tear.

Ownership
The ownership of the product does not transfer to the purchaser until the goods have been paid in full.

Returns
Goods can be returned under the following circumstances:
1. There are faulty materials or workmanship
2. Printing/layout is different from the approved artwork. (Please note slight variations in colour due to the printing process are not grounds for return of goods)
3. Spelling mistakes made by Badge World.
4. Goods damaged in transit where transit insurance has been included or paid in full.
We are happy to assess replacement of goods if we receive an email notification from you within five working days of delivery of the goods. Please email to sales@badgeworld.com.au
After receipt of your email, we will send you a confirmation email with details about where to return your goods. Assessment will be completed with 48 hours of receipt of goods. You will be advised of the outcome

Please note:

Goods must be returned within 7 days from date of advising Badge World of the claim. Goods must be in original packaging and have not been used for a claim to be considered.

Any goods that are deemed to be faulty or covered by an insurance claim will be replaced in a timely manner. No other financial compensation is payable. The return of the goods is at the sender's expense.

Refunds

Refunds are not automatically made if you change your mind.

Once an order has been placed (invoice generated and paid) you have entered into a contract with Badge World to produce those products.

If there is a setup fee associated with your order, Badge World will provide electronic artwork proofs.

Once the artwork proof has been approved by you, and the invoice is paid in full, the order will be put into our processing cycle for colour matching, print setup and finally printing and assembly..

Changing your mind once the order has been paid does not entitle you to a full refund. The amount of refund is determined by where the order is in the manufacuring process. Here are the possible options:

1. An amount left as a credit on your login account equal to the full invoice amount minus and setup fees ( if proofs have been provided ) The remaining value may be used for future orders with us.

2. Should you wish a monetary refund of the balance an admin fee of $15.95 + gst will also be deducted from the remaining balance. If an order has been completed ie ready for despatch, then the only  monetary refund will be the postage value minus the admin fee of $15.95 + gst

Privacy
You will be able to navigate our web site while remaining anonymous. We cannot determine any personal information about you unless you provide it to us.
At times, we may need to ask you for information so we can process your order. Any information that you provide to us will be kept confidential and will be used only to support your customer relationship with Badge World.
We take commercially reasonable measures to protect the information you share with us. Badge World does not provide any personal or business information, regardless of its source, to any third party. Our only purpose in gathering information is to process your order. We will only send you information at your request.
If you have any further questions regarding your personal information, please email us sales@badgeworld.com.au

Layouts /Artwork
The setup fee charged is to produce proofs, colour match and adjust your artwork to be compatible with our printing processes. This is usually a once only cost.
If your logo and or design has been set up and saved in our system no further setup costs apply. Reorders using the artwork on file do not incur setup costs. Proofs are not sent for reorders. Charges apply if you request further proofs.
If you require any changes to the approved/set up artwork, we will advised you of any additional costs.
Preferred artwork formats are as follows:

.eps, .ai, idd, pdf ( where there is original vector artwork), CorelDraw .cdr

Other file formats like. jpg, .gif, .psd ( photoshop) may be acceptable if the resolution is greater than 100 kbytes

Please contact us on FreeCall 1800 141 662 to discuss the suitable file formats. Remember the better quality artwork you supply wih give you a better quality result.

How to forward us your logo/artwork and names/titles
Artwork can be uploaded through your online account and during the order process.
Name/Title and variable information can also be uploaded during the order process, entered manually or uploaded in an excel file

Privacy Policy

We are serious about your maintaining your privacy.This policy establishes how Badge World and associated entities will collect and use information we learn about you when you visit our website(s). 

The Badge World Group comprises the following websites including, www.badgeworld.com.au , www.namebadgeworld.com.au , www.namebadgesdirect.com.au, www.buttonbadgeworld.com.au and www.reusablebadgeworld.com.au
When you visit any of our websites for the purpose of gathering information including receiving quotations we only collect and store information you have voluntarily given us for the purposes of providing additional information to you. We do automatically collect and store information about your you or your domain name just because you have browsed our websites.
Our Webmaster may gather statistics about your IP address. An IP address is a number that is automatically assigned to your computer whenever you are interacting on the internet.
The information gathered may include:
The pages you visited whilst navigating our websites
The type of browser and operating system used by you to access our websites
The day, date and time you visited our websites

Credit Card Payments
When you make a credit card transaction from our website you are not entering credit card details on any of our websites. You are redirected via a secure connection to our bank (ANZ) where you enter your credit card details and the transaction takes place. The only information we keep is the successful transaction details including amount and the associated invoice information

Email Communication
When you send us an email you are in fact agreeing to send us personal information eg your name, company details, telephone number and of course your e-mail address. We may use your name, telephone number or e-mail address in order to respond to you for no other purposes than to provide information to your inquiry.
Please be aware that email is not a secure way to send us sensitive information including credit card details. You may want to consider alternative methods of communication.


About Us
Name Badges
Reusable Prem
Reusable Classic
Button Badges